Q: Where can I find information about my recent order?
A: Click here to view our order and account help page.
Q: How do I set up my new NextGen Remote Extender Genius?
A: To sync the transmitter (inside your remote control) to the receiver (flying saucer), begin by pressing the silver top of the receiver for 3 seconds. You will notice three lights in the front turn on. Release the silver top, then with the transmitter inside the remote control, press any button on the remote several times and you will see the three lights blink. Your transmitter and receiver are now synced together. Watch the setup & installation video tutorial below for more information on how to set-up your NextGen's Remote Extender Genius. If you need additional help setting up your Remote Extender Genius, check out our Tips & Troubleshooting page for more information.
Q: I have been using it for a few weeks and it worked great, then all of a sudden it stopped working. What happened?
A: If the transmitter suddenly stops working, try replacing the battery with a fully charged one. When you first receive the extender, we recommend that you fully charge both of the provided batteries 24-36 hours before using. If you skipped this step, your batteries may be dead. Simply re-charge them and try again.
Q: When I press a button on the remote, it reacts several times. What's happening?
A: When you press a button once, but it does the command multiple times, that means that the signal is too strong. Try moving the receiver or the eye emitter away from the Infrared sensor to weaken the signal strength and lessen the reactions.
Q: Does the battery charge light stop blinking once the battery is fully charged?
A: No, it does not. The light will continue to flash as long as the battery is in the charger. It takes 24-36 hours for the batteries to be fully charged. Now, if the battery charge light is not flashing, try using the AAA slot to charge the battery. If the light stops or does not turn on, it is possible that the led bulb has burned out. This, however, will not affect the charger from charging batteries.
Q: Will it damage the battery if left in the charger?
A: No, it will not. The battery will receive a slow trickle charge while being held in the charger passed it normal charging time.
Q: My range seems to be decreasing over time? Why won’t the remote control my device consistently?
A: It is very possible that your batteries may be low. Try charging the 2/3 AAA battery in the receiver/charging base. If that does not help, you may need to change your alkaline batteries too. For the best performance, the RF (radio frequency) transmitter sleeve should be placed with the positive end pointing towards the front of the remote. Also, try extending the antenna on the Remote Extender receiver for a more consistent signal strength.
Q: What is the 3 and 6 eye emitter for?
A: Multiple eye emitters are for when you want to convert more than one remote and also for when you would like to keep your components hidden behind cabinet or closet doors. It is one cord that branches out to three or six cords with an emitter at each end. One infrared emitter should be placed in front of each device that you wish to control with the NextGen RF (radio frequency) transmitter. Use these multiple eye emitters for controlling multiple components.
Q: Will this work with a Media Center PC?
A: Yes, it will.
Q: I can't get the remote to control my device, what do I need to do?
A: There’s a few things that you can do test your system:
- See if the remote will control the device if you point it directly at it with the alkaline batteries in it. If you cannot control your device with standard batteries, your batteries may be low or inserted incorrectly.
- Check to see if your remote is in the correct control mode. If you can control your device directly with standard batteries, but not when the RF transmitter is inserted, check to make sure the battery is correctly inserted inside the transmitter sleeve.
- Make sure that the eye emitter is securely plugged into the IR sensor. You can also check to see if the receiver is on the B setting (A for some cable boxes).
- Another good thing to check is your battery strength, make sure that your 2/3 AAA battery is fully charged.
- If you have done all of the above and it still won’t operate properly, try holding the remote behind your back (with the transmitter in it) and see if the B light illuminates when a button on the remote is pressed. If it lights up, try moving the eye emitter until the device reacts (please note that some cable boxes’ light will not illuminate).
- If you’re still having problems, contact us and we’ll be glad to help you out!
Q: Does the Remote Extender kit work with universal remotes?
A: Yes, it does. It works with Harmony Universal (also known as Logitech) remotes up until the 880 series. It will also work with cable or satellite remotes that can be used as universal remotes as well. It will NOT work with Harmony (Logitech) 300, 350, 600, & 650 series remotes, Home Theater Masters (also known as Universal Remote Control, Inc.) remotes, or any other universal remote that has a rechargeable battery pack or a large LCD screen.
Q: I am experiencing an interference problem with other existing IR/RF units. What do I do?
A: The Remote Extender is available in two frequencies to avoid an interference problem, choose which one is best for you.
Q: I cannot find the IR sensor on my device?
A: If you cannot locate the IR sensor on the device, try shinning a flashlight at the front of your device to help locate the IR sensor. That will help you to see through the dark plastic lens.
Q: I need several more batteries and transmitters for other remotes, what do I need to order?
A: You would need to order one transmitter per remote that you want to convert. Make sure to purchase the same frequency you already have.
Q: Can you charge the battery in the RF transmitter sleeve? Is that what the AAA size compartment in the bottom of the receiver is for?
A: Yes, you can. The smaller slot is for the battery alone, the AAA size is for the battery and transmitter together. Do NOT place a standard AAA battery in the slot. It may damage the charger. Both compartments are for the rechargeable 2/3 AAA batteries only.
Q: What is the difference between the 433 and the 418 frequency within the Remote Extender Plus unit?
A: There is no difference other than the frequency itself. The reason for having two frequencies is to allow you to be able to have the RF extender on two of the exact same brand devices without having interference. They both work great! If you wish to control an XM radio, you will need the 418 frequency. If you wish to control a Harmony remote, you will need the 433 frequency.
Q: Does the RF Extender work with a Scientific Atlanta Cable box?
A: Yes, it does. In order for the RF Extender to work with a Scientific Atlanta cable box, the receiver needs to be on the A setting. Most of the other devices work off of the B setting. If you are trying to control your Scientific Atlanta box as well as other devices, you would need to purchase an additional receiver. If you already have it on the A setting and it does not seem to be working properly, ask your cable company for a system upgrade and it should work.